Welcome to the GoSayHELLO Privacy Policy (“Policy”)! This
explains how we collect, store, protect, and share your
information, and with whom we share it. We suggest you read
this in conjunction with our Terms and Conditions of Use.
Whilst you’re enjoying the GoSayHELLO mobile application
(including the desktop version) (“App”), our websites and
microsites (such as GoSayHELLO.com) or using our digital
products and services (such as our competitions or surveys)
(together, referred to in this Privacy Policy as our
“Sites”), we collect some information about you. In
addition, you may choose to use the App or Sites to share
information with other users, including your friends and
contacts (“Users”). We may also need to share your
information sometimes.
The App and Sites are global, and your information will be
sent to and used in the United States and the UK regardless
of the country you reside in. This Policy explains how we
protect your personal data when we transfer it overseas, so
please read very carefully!
The App and Sites are operated by the “GoSayHELLO Group”
(also referred to in this policy as “we” or “us”) which
includes GoSayHELLO Holding Limited, Badoo Trading Limited
and GoSayHELLO Trading LLC, all of which are controllers of
personal information collected and processed through the
GoSayHELLO App and Sites.
The GoSayHELLO Group has designated a Data Protection
Officer and they can be reached by emailing
info@GoSayHELLOapp.com or by post at the following address:
651 N. Broad St, Suite 205 #5453 Middletown, Delaware 19709
When you download the App and create an account (“Account”), we may collect certain information (“Registration Information”) about you, such as:
Once you register, you will be able to review and change
this information at any time just by logging in to
GoSayHELLO (other than your date of birth and location
(which, if you have given GoSayHELLO access to your location
in your device settings, is automatically updated based on
the location of your device)). It is your responsibility to
ensure that your account details are kept up to date. If
your phone number changes, please ensure that you update
this in your account.
The information we collect helps to enhance the App and
verify our Users (robots are not welcome!). Registration
Information such as your sexual preference, name and
username may be visible to other Users who view your profile
page.
For Users who are California residents, the data we may
collect falls within the following categories of “personal
information”, as defined by the California Consumer Privacy
Act (CCPA):
We recommend and encourage you (and all our members) to
think carefully about the information you disclose about
yourself. We also do not recommend that you put email
addresses, URLs, instant messaging details, phone numbers,
full names or addresses, credit card details, national
identity numbers, drivers’ licence details and other
sensitive information which is open to abuse and misuse on
your profile.
When you post information about yourself or use the
messaging function to communicate with other Users, the
amount of personal information you share is at your own
risk. Please see Section 4 below for more information on who
can access what you post on GoSayHELLO.
If you decide to purchase any of our premium services, we
will process your payment information and retain this
securely for the prevention of fraud and for audit/tax
purposes.
GoSayHELLO uses automated decisions to prevent fraudulent
payment transactions being processed as part of its
anti-fraud procedures. In order to do this, our systems
check payment transactions for behaviour that indicates
breaches of our Terms and Conditions of Use. If a
transaction meets certain criteria that demonstrate that the
Terms and Conditions of Use are likely to have been breached
and the transaction is likely to be fraudulent, the relevant
transaction may automatically be blocked. Where a
transaction is blocked, the user will be notified that their
transaction cannot be processed and affected Users can
contact GoSayHELLO to contest the decision.
Please note that if your account is blocked for any reason,
any account(s) that you have on other GoSayHELLO Group
platforms/applications, such as Badoo, may also be blocked
as part of our anti-spam and anti-fraud procedures.
If you have given GoSayHELLO access to your location in your
device settings, when you use your mobile, we will collect
information about WiFi access points as well as other
location information about your longitude and latitude and
may save your device’s coordinates to offer certain features
to you. This information helps us identify your physical
location and we use it to personalize the App and make it
easier for you to interact with other Users, by enabling the
general locality information to be displayed to Users seeing
your profile and showing you the profiles of other Users who
are near you.
If you have given GoSayHELLO access to your location, but
wish to turn this off, you can do so by the following
methods:
We may collect information about your device when you use the App including the unique device identifier, device model, operating system, and MAC address, for a number of purposes, as set out in this policy. In addition, if you permit us to do so, the App may access your device’s address book solely in order to add someone to your contacts.
We may keep track of how you interact with links available on GoSayHELLO including third party services by redirecting clicks or through other means. We may share aggregate click statistics such as how many times a particular link was clicked on.
From time to time, we run surveys for research purposes, and we may contact you to find out if you would like to take part. We may also contact you to find out if you would like to provide feedback, a testimonial or take part in marketing campaigns (for example, if you let us know that you have found a match on the App, we may contact you to ask if you would be happy to feature in advertising for GoSayHELLO). Such surveys and marketing campaigns are optional, and more information will be provided at the point of contact. If you do not wish to be contacted to take part in a survey or marketing campaign, please contact our Customer Support Team via our info@GoSayHELLOapp.com.
If you contact our Customer Support team via info@GoSayHELLOapp.com, we will receive your email address, and may track your IP address, as well as the information you send to us to help resolve your query. We will keep records of our communications with you, including any complaints that we receive from you about other Users (and from other Users about you) for 6 years after deletion of your account.
Under EU and UK data protection laws, we are required to tell you our lawful basis for using your data and we have set this out in the table below. Where the legal basis is consent, you can withdraw consent at any time. Where the legal basis is legitimate interests, you have a right to object to our use of your data. We explain in the relevant sections in this Policy how you can withdraw consent or opt-out of certain data uses (where applicable).
Purpose for which data is used |
Data |
Source |
Legal basis |
|---|---|---|---|
| To provide you with the GoSayHELLO social networking service | Name, email address, date of birth, location (CCPA Categories A and B) | You provide your name, email address and date of birth to us. We obtain location data from the device that you use to access the service | Contractual necessity |
|
|
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| To facilitate networking opportunities on the GoSayHELLO App | Optional information that you choose to provide in your profile, including through profile verification, or adding GoSayHELLO badges, which may include information your sexual preferences, interests, nonbinary gender, religion, ethnic background, photos etc. (CCPA Categories C, H, I, J) | You provide this information to us | Consent |
|
|
|||
| To verify your identity and prevent fraud and to ensure the safety and security of Users | Phone number and if requested, photo provided as part of profile verification and for users based in countries where age verification is required by law: photo of Government ID + geolocation and device information (CCPA Categories A, B, C, F, G and H) | You provide this information to us, except for the geolocation and device information, which we obtain from the device that you use to access the service | Legitimate interests – it is in our legitimate interests to ensure that accounts are not set up fraudulently and to safeguard Users of the site |
Our policy is to not disclose your Registration Information or personal data, except in the limited circumstances described here:
Circumstances where data may be disclosed |
Disclosed data |
|
|---|---|---|
| Service Providers – We engage certain trusted third parties to perform functions and provide services to us. We may share your Registration Information or personal data with these third parties, but only for the purposes of performing these functions and providing such services. More information about this is available directly below. | This could include all data, including all CCPA Categories listed above | |
|
|
||
| Moderators – To monitor activity on the App and approve content. | Name and user registration details, profile information, content of messages and photographs (CCPA Categories A, B, C, E, and H) | |
| Payment Processing and Telecommunications Companies – To facilitate payments for our premium services. | Cardholder name, cardholder address, card number, payment amount, transaction date/time (CCPA Categories A, B, and D) | |
We engage certain trusted third parties to perform functions and provide services to us (“Service Providers”). The suppliers with which GoSayHELLO shares User personal data vary depending on a variety of factors, such as which of our App, Sites and services a User engages with. For example, to provide our services to Users, we typically use the following suppliers:
We carry out due diligence on all Service Providers we engage to ensure they have adequate data protection and information security measures in place and only provide them with the personal data necessary to the service they are providing. Measures are taken to ensure that the data shared is non-attributable to the greatest extent possible and our suppliers are also subject to extensive obligations under our contractual arrangements, including strict data retention limits.
We partner with providers of marketing services (such as Facebook for example) (‘Marketing Services Providers’) to help us market and advertise our App and services on third party websites and applications and measure the effectiveness of our advertising campaigns. For example:
We share a limited amount of your personal data with these Marketing Services Providers, namely:
For more information about how we use cookies and other
tracking technologies, including how you can set and manage
your preferences with regards to such technologies, please
see our Cookie Policy.
Some platforms require user consent before GoSayHELLO is
permitted to use data gained through the platform for
advertising purposes and where this is the case, GoSayHELLO
will only use this data where the necessary consent has been
obtained. Through your device’s privacy settings, you also
have the option to prevent or limit device identifiers being
shared with third party advertisers and what use is made of
the device identifiers.
In some cases, these third parties will also use the data
that they collect for their own purposes, for example they
may aggregate your data with other data they hold and use
this to inform advertising related services provided to
other clients.
We think our Users are awesome, and we want you to share how
awesome you are with the world, so we have built certain
features to enable this. Our App is designed to make it
easier for you to connect with other Users and to interact
with them. When using the GoSayHELLO App, you should assume
that anything you post or submit on the App may be
publicly-viewable and accessible, both by Users and nonusers
of the App. We want our Users to be careful about posting
information that may eventually be made public.
Please be careful about posting sensitive details about
yourself on your profile such as your religious denomination
and health details. You may also choose to add sensitive
information about yourself when you add certain GoSayHELLO
badges to your profile, such as your religion and political
leanings. While you may voluntarily provide this information
to us when you create your profile, including your sexual
preferences, there is no requirement to do so. Please
remember that photographs that you post on GoSayHELLO may
reveal information about yourself as well.
Where you do upload and choose to tell us sensitive
information about yourself, including through the addition
of badges to your profile, you are explicitly consenting to
our processing of this information and making it public to
other Users.
Your GoSayHELLO profile and other information you make
available via the App, including certain information added
to your profile.
Please also note that in certain countries (currently, South
Korea only), Users are provided with functionality enabling
them to download a copy of their conversation history (as
this is required by local laws) and that GoSayHELLO has no
control over how users may then publish or use that
information.
If you log in to or access the App through your Facebook
account or another third party account on a device which you
share with others, remember to log out of the App and the
relevant third-party account when you leave the device in
order to prevent other users from accessing your GoSayHELLO
account.
Although we want as many people as possible to enjoy our creation, you have to be at least 18 years old to use the App – sorry kids, we know GoSayHELLO is cool, but you’ll have to come back when you’re old enough! GoSayHELLO does not knowingly collect any information about or market to children, minors or anyone under the age of 18. If you are less than 18 years old, we request that you do not submit information to us. If we become aware that a child, minor or anyone under the age of 18 has registered with us and provided us with personal information, we will take steps to terminate that person’s registration.
Here at GoSayHELLO, we pride ourselves on taking all appropriate security measures to help protect your information against loss, misuse and unauthorized access, or disclosure. We use reasonable security measures to safeguard the confidentiality of your personal information such as secured servers using firewalls. Unfortunately, no website or Internet transmission is ever completely 100% secure and even we cannot guarantee that unauthorized access, hacking, data loss or other breaches will never occur, but here are some handy tips to help keep your data secure
We cannot guarantee the security of your personal data while it is being transmitted to our site and any transmission is at your own risk. If you ever think someone has had access to your password or Account, please follow the steps below. If you believe that someone else has signed into your GoSayHELLO account there are a few security precautions that we recommend. If you sign in to GoSayHELLO with your Facebook profile we recommend that you update your Facebook password immediately. Additionally, you can log out of any active sessions involving your Facebook profile by following these steps via Facebook.com
Once you’ve finished linking that secondary login method, you’ll be able to remove your registered phone number. If you sign in to GoSayHELLO with your Apple ID we recommend that you update your Apple ID password immediately.
When you sign into our App using your Facebook account, you give permission to Facebook to share with us your name and profile picture. Unless you opt-out, you also give permission to Facebook to share with us your email address (if there is one associated with your Facebook account), date of birth, profile photos, gender, Page likes and current town/city. If you register or sign in with your Apple ID, you give Apple permission to share your Apple login, a name (that can be edited by you) and an email (you can choose to hide your email and Apple will create a random email address so your personal email can stay private). This email address will be linked to your GoSayHELLO account and will be used to retrieve your GoSayHELLO account. We will then use this personal data to form your GoSayHELLO account. If you remove the GoSayHELLO app from your Facebook settings, or from your Apple ID, we will no longer have access to this data. However, we will still have the personal data that we received when you first set up your GoSayHELLO account using your Facebook or Apple ID (you must delete your GoSayHELLO account entirely for us to no longer have access to this data).
You may link your GoSayHELLO account with your Instagram, Facebook or Spotify accounts. This allows you to share some information from those accounts directly to your GoSayHELLO account (for example, Instagram photos, or your top Spotify artists). We only receive the limited information that Instagram or Spotify permits to be transferred (as detailed by Instagram/Facebook/Spotify and agreed by you when you first connect your account from such platforms with your GoSayHELLO account). If you no longer want to link your GoSayHELLO account to your Instagram, Facebook or Spotify account, please visit the settings in your Instagram, Facebook or Spotify account and follow the instructions to remove the GoSayHELLO app access permissions. Please note that any information already added to your GoSayHELLO account from those platforms will not be deleted unless you delete it within your GoSayHELLO account as well.
For Users who are California residents, you have the following rights (in addition to those listed at section 9 below) under the California Consumer Privacy Act, and you have the right to be free from unlawful discrimination for exercising your rights under the Act:
California’s “Shine the Light” law, Civil Code section 1798.83, requires certain businesses to respond to requests from California customers asking about the businesses’ practices related to disclosing personal information to third parties for the third parties’ direct marketing purposes. If you wish to find out about any rights you may have under California Civil Code section 1798.83, you can write to us at info@GoSayHELLOapp.com. From time to time, as part of a joint promotion with a third party, we may, if you participate in such promotion, disclose your contact information to the third party to allow them to market their products or services to you. Where this is a condition for participation in a promotion, we will always let you know before when you enter the promotion. Please follow the instructions provided to you by third parties to unsubscribe from their messages. In addition, under California law, operators of online services are required to disclose how they respond to “do not track” signals or other similar mechanisms that provide consumers the ability to exercise choice regarding the collection of personal information of a consumer over time and across third party online services, to the extent the operator engages in that collection. At this time, we do not track our Users’ personal information over time and across third-party online services. This law also requires operators of online services to disclose whether third parties may collect personal information about their users’ online activities over time and across different online services when the users use the operator’s service. We do not knowingly permit third parties to collect personal information about an individual User’s online activities over time and across different online services when using the App.
At GoSayHELLO, we value your privacy and want to ensure that
you have full control over your personal data. We keep your
personal information only as long as we need it for the
legal basis relied upon (as set out in Section 2 above) and
as permitted by applicable law. If you wish to delete your
account, we have made the process quick and easy for you.
To delete your GoSayHELLO account, simply go to the Settings
section in the app and select “Manage Account”. You will see
a red button at the bottom of the screen labeled “Delete
Account”. Once you select this button, your account will be
immediately deleted, along with all associated personal
data. Please note that this is a permanent action and cannot
be undone.
At GoSayHELLO, we value your privacy and want to ensure that
you have full control over your personal data. We keep your
personal information only as long as we need it for the
legal basis relied upon (as set out in Section 2 above) and
as permitted by applicable law. If you wish to delete your
account, we have made the process quick and easy for you.
To delete your GoSayHELLO account, simply go to the Settings
section in the app and select “Manage Account”. You will see
a red button at the bottom of the screen labeled “Delete
Account”. Once you select this button, your account will be
immediately deleted, along with all associated personal
data. Please note that this is a permanent action and cannot
be undone.
We want to emphasize that deleting your account will
completely remove all of your data from our servers. This
means that you will no longer be able to access any of your
messages, contacts, or other information associated with
your account. Additionally, this is not a temporary
deactivation, and you will not be able to reactivate your
account later.
There is no need to visit a website or contact customer
support to complete the account deletion process. Your
request will be processed immediately, and your account will
be permanently deleted.
If you have any questions or concerns about our privacy
policy or the account deletion process, please do not
hesitate to contact us at info@gosayhelloapp.com.